FAQs
Pre-made Tour Package
Do I need to confirm my tour package?
There is no need to confirm your tour package. If you still feel you
would like to verify that your package was made, you can contact our
customer services team.
Is it necessary to register for booking
a tour package?
No, it is not necessary. But, if you register with Our Website, it would
be beneficial for you.
Can I book international tour package
through Our Website?
Yes, we provide international tour packages as well.
How can I pay the booking amount for
tour package?
You can pay through Debit/Credit Card or net banking.
How can I cancel my tour package
booking?
You can cancel your tour package after logging to our website and go to
the section cancellation.
How much refund I will get on
cancelling a tour package?
It depends on the number of days before which your tour was to
commence.
How I can get the refund amount of
cancellation?
You can get the refund amount at the mode though which you have paid the
amount.
What are the meals and types of meals
offered with tour and packages?
The meal and type of meals depend on the type of hotel that you will
get. You can see the description of each day.
What are the cancellation charges for
cancelling a tour package?
The following are the cancellation charges will depend on the type of
tour packages and the tour package provider. You can refer to terms and
conditions and cancellation policy while booking your tour package.
How do I know that tour package, which
I selected was booked?
You will receive an SMS and email on confirmation of your tour package
booking.
Tailor-made Tour Package
Do I need to register to qualify for
bidding on tour?
Yes, you need to register as free or paid member to qualify for bidding
process.
Can I use the same email id for
traveler as well as tour operator?
You can use the same email id for traveler as well as tour operator.
But, we will suggest you to use separate email id for traveler and vendor to
avoid any kind of confusion.
What is tour bidding?
In tour bidding, you can put the requirement according to your budget
and number of days as well as the facilities that you want like the type of
hotel and the other facilities. You can get the bids from the tour operators
who will provide you the tour packages according to your requirement.
How tour bidding works?
You will post the requirement on our website and after that you will
receive the bid for that package. You can choose the best and most suitable
package among other packages. In this way, you can get the package that you
wanted!
How many bids I can post?
You can post as many bids according to your requirement.
How many bids I can receive?
You can receive as many bids as you want. But, you can also limit the
number of bids that you want to receive.
Can I edit my bid?
Yes, you can edit your bid. This editing might include several details
like price or other facilities.
How I will receive the bids?
You will receive the bid on your Our Website account. You will be
notified by the email as well as SMS.
What is bidding deadline?
Bidding deadline is the date after which you will not get any offer from
any tour operator.
What is rating/review?
Rating/review will
be based on 5 parameters i.e. hotel room, transport facility, Time, Guide and
sight seeing. Total score will be based on the over all average scores based on
these individuals different parameter scores which will be given by you after
you have completed a tour.
How can I upgrade my account?
You can upgrade your account by clicking on the link upgrade my account
after logging to our website.
Can I retract my bid?
Yes, you can retract your bid but within 24 hours of acceptance. After
that you cannot retract your bid.
Car
Is it necessary to register to book a
car?
No, it is not necessary. But, it would be better for you if you are a
registered member as you need not put the detail again and again.
How can I book car using Our Website?
Just go car section and put your requirement and search. Select the
appropriate car that you want to book and then pay the advance booking amount
and then you are done.
How will I get confirmation for booking
car?
You will get an email as well as SMS which you used while booking after
your payment is received and booking is confirmed.
How are cars classified into various
types?
The car category is divided according to the size and price. We have
made the classification as Economy, Executive, SUV, Mini Bus/Bus, High- end
Luxury Cars.
Can I choose the model of the vehicle?
The vehicles are price, controlled and booked according to the category
of the vehicle and not by the make or model of the vehicle.
How will I get my money back after a
cancellation?
After the cancellation, the remaining amount will be transferred to your
account in 2-7 days depending upon the processing of the bank. It will reflect
in your account after that period.
I still haven t got my refund. Please help!
You can call on our customer support number for this.
Bus
What are the advantages of booking bus
with Our Website?
· You can choose your
seat
· You can book your bus
tickets online
· You can choose
from over multiple bus operators
· You can choose
from buses based on boarding points, timing and bus type
Does booking online would cost me more
on booking bus tickets?
Not at all, we provide the bus ticket at the same rate of bus operator.
You will get the bus tickets at same price as thatof bus operator.
Is it necessary to take out the
printout of the tickets?
Yes, it is necessary to take out the printout of the tickets. It will
serve as the record and proof that you have booked the tickets.
I have placed a booking request. How
much time it will take to confirm?
Once your payment is confirmed, your booking will be complete and after
that you can take the printout of the ticket.
Does the owner of the credit/debit card
with which the ticket is booked needs to be one of the passengers?
Not at all, you can use the debit/credit card of your relatives or
friends also.
Can I book a return trip bus ticket?
No, you have to book two separate tickets for this purpose. You can book
only for one way in a single ticket. Presently, we are not providing
Can I search for routes and operators
without registering?
Yes, you can search for routes and operators without any Sign-up
Do I need to register to book online
ticket?
No, you don t need any sign-up for
booking online ticket. But, it would be better to sign-up as you don t need to
enter your details again and again.
I have lost my ticket printout. How can
I retrieve my booking?
When you book a ticket you will get a mail of e-ticket with ticket
details you can take a print out or you can enter the ticket number and mobile
number in Our Website and get the printout.
How to postpone/propone journey?
Yes, you can change your travel date
and time with little charge of amount. The cancellation charges will apply
according to the number of days before the day of departure you are cancelling
the tickets.
How can I find the most convenient pick
up point for the trip?
Click on the drop down menu of the Pickup listings on the search results
page and you can access Our Website unique interactive map. It
shows you all the possible Pickup points in your city with detailed street maps
for your convenience.
How to change name of passenger?
This can be done on line by canceling
the original ticket and booking a new ticket.
Flight
How do I know my reservation was booked?
You will receive an SMS on your registered mobile number and email on
confirmation of your booking with Our Website.
Do I need to confirm my flight
reservation?
There is no need to confirm your reservation. If you need any
information, you can login to My Bookings or call our customer service team at
the call center number.
Do I need to re-confirm my flight
before departure?
You do not require confirming reservations for domestic flights.
How do I confirm my seat assignments?
This facility is available only for frequent fliers and business class
passengers, otherwise you can request for seats at the check-in counter.
Is there a cancellation policy for
flights booked on Our Website?
It depends and the cancellation charges depend on the airline, class of
booking, sector and time of cancellation. You can check the fare rules while
booking the ticket through Our Website.